Identity & Access Management
Okta
SSO, MFA, lifecycle management
Microsoft Entra ID
Azure AD, conditional access
BeyondTrust
Privileged access management
Azure PIM
Privileged Identity Management
Duo Security
MFA, trusted access (beta tester)
Zero-Trust Architecture
Design & implementation
Conditional Access Policies
RBAC, least-privilege governance
Employee Lifecycle Management
Joiner/Mover/Leaver workflows
Endpoint & Device Management
JAMF Pro
Apple MDM, macOS fleet management
Microsoft Intune
Windows/cross-platform MDM
Apple Business Manager
Device enrollment, VPP, DEP
CrashPlan
Endpoint backup & recovery
Veeam
Backup & disaster recovery
BlueTally
IT asset management & tracking
Platforms & SaaS
Google Workspace
Admin, security, migration (certified)
Microsoft 365
Admin, Exchange, SharePoint, Teams
Slack
Enterprise deployment & admin
Zoom
Enterprise video, Zoom Rooms
Microsoft Teams
Teams Rooms, enterprise voice
SaaS Onboarding & Support
Setup, configuration, integration & ongoing support
Website Development
Business websites — design, build, maintenance
ITSM & Project Management
Jira
Project tracking, agile workflows
Jira Service Management
ITSM, service desk, SLAs
Confluence
Knowledge base, documentation
Jira Automation
Workflow automation rules
Zendesk
Helpdesk, ticket management
AI & Automation
Moveworks
AI chatbot, Tier-1 ticket deflection
Microsoft Copilot
AI productivity assistant
Atlassian Rovo
AI knowledge & search
Claude (Anthropic)
AI assistant, workflow automation
Networking
Cisco Meraki
Cloud-managed switching, wireless, security
Ubiquiti UniFi
Wireless access points, switching, routing
Ubiquiti UISP
ISP-grade network management & monitoring
Structured Cabling
Cat6/Cat6A, fiber, patch panel design
Firewall Configuration
Perimeter security, VPN, traffic policies
Network Design
Office & commercial buildouts, upgrades
Starlink
Satellite internet setup & integration
AV & Collaboration Hardware
Microsoft Teams Rooms
Design, deployment, management
Crestron
AV control systems
Extron
AV signal processing & control
QSC / Q-SYS
Audio DSP, networked AV
BlueJeans
Video conferencing (global rollout)
LifeSize
Video conferencing hardware
Google Meet
Enterprise video (global rollout)
Live Event Production
Investor calls, mission launches, conferences
Security & Compliance
Zero-Trust Architecture
Design & policy implementation
ITAR Compliance
International travel protocols (authored runbook)
TS/SCI Clearance
Previously granted, re-sponsorable
InfoSec Collaboration
Executive security policies, access controls
Conditional Access
Compliance posture, policy enforcement
Operational & Strategic
IT Strategy & Roadmapping
Multi-year planning, budget ownership
Vendor Management
Evaluation, negotiation, SLA frameworks
Team Building & Scaling
Grew teams from 4→11; managed service partnerships
M&A IT Integration
18 acquisitions at Twitter (repeatable playbooks)
Onboarding/Offboarding Automation
2,400+ hires / 2,100+ offboards annually
Retail & Multi-Site IT
30→120+ locations, field support at scale
Executive IT Support
C-suite, board, investor-facing technology